We pride ourselves on staying on top of the security market and giving our clients the very best tools and technology. Our technology offers real time tracking and updates, so there is no lapse in time in providing additional instructions or asking questions that need immediate answers. We are a company that believes in full transparency. Clients can use real time GPS tracking throughout the guards’ entire shift and will be able to generate detailed and accurate patrol data at any time.
Our philosophy is to protect the public and private entities against loss, injury and criminal damage. As part of our philosophy at Mafefera Security Solutions, we have a clearly defined vision and mission statement, which we use to guide and unify our business. In addition to our mission statement, we also have a set of business values which we are guided by in everything we do.
“We strive to be the most professional and respected security leader in the industry by exceeding our customers’ expectations and creating long lasting working relationships with our clients.”
"To exceed our clients customized security needs by delivering the highest quality professional security services based on expertise, reliability, and trust."
Our company’s objective is to offer security to small and large businesses, focusing on belief that our customers’ needs are of the utmost importance. Our entire team is committed to meeting those needs. As a result, we aim to create a high percentage of repeat business and customer referrals.
We value quality, communicative relationships with our clients, integrity, exceptional customer service, personal growth, and leadership.
The quality we bring to your environment begins long before you see our personnel. The Board of Directors at Mafefera have resolved to making the recruitment and training of our personnel the key to our success.
Deployment of our personnel is what generally places us in the position to confidently describe the implementation of our security guard project as authentic. Our personnel are trained to make visible foot patrols throughout their posts in undetermined patterns. We encourage our personnel to interact with patrons and employees in addition to standing a fixed post.
Our offices are staffed around the clock with customer service representatives for your convenience. Our customer service representatives are security trained professionals assigned to light duty or administrative functions.
The company operates a system that regularly evaluates its processes and customer needs and has set quantifiable objectives with plans in place to ensure that they are reviewed year on year for improvement.
Service quality, strong marketing strategy and customer relationship management strategies will also form the core of Mafefera Security Solutions competitive advantage.